We get it. You have questions. But, no worries; we have answers! Below are some of the questions we’re often asked about concerning our plant-based products, our dinner boxes, ordering online, shipping, and other trending topics. We want your experience with Better Chew to be great, so if you don’t find what you’re looking for here, feel free to reach out directly through our contact page with any questions, comments, or suggestions, and we’ll get back to you as soon as we can.
We get it. You have questions. But, no worries; we have answers! Below are some of the questions we’re often asked about concerning our plant-based products, our dinner boxes, ordering online, shipping, and other trending topics. We want your experience with Better Chew to be great, so if you don’t find what you’re looking for here, feel free to reach out directly through our contact page with any questions, comments, or suggestions, and we’ll get back to you as soon as we can.
We ship your Better Chew proteins with care using an insulated box containing ice packs to keep everything cold. Once received, either refrigerate if you plan on cooking within 7 days or refreeze. Do not consume any products that arrive above 4°C.
We’re committed to tackling packaging waste, while ensuring that our ingredients reach our customers in the safest and highest quality conditions. We use packaging that is recyclable or reusable and also keeps the food at a safe temperature during the entire journey from our facility to our customers’ home. Here are some tips for recycling your Better Chew packaging:
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- Box – All Better Chew boxes are curbside recyclable.
- Produce Bags – The bags containing the Better Chew proteins can be recycled at all locations that accept plastic bags.
- Better Chew Shredded Steak & Ribs: Non-GMO Soybeans, Water, Calcium Sulfate, Canola Oil, Nutritional Yeast Flakes, Carob Bean, Sea Salt, Garlic Powder, Onion Powder, and Spices (Contains Soy. May contain traces of gluten, peanuts, and tree nuts.)
- Better Chew Shredded Chicken: Non-GMO Soybeans, Water, Calcium Sulfate, Canola Oil, Nutritional Yeast Flakes, Sea Salt, Garlic Powder, Onion Powder, and Spices (Contains Soy. May contain traces of gluten, peanuts, and tree nuts.)
- Better Chew Fried Chicken & Chicken Nuggets: Non-GMO Soybeans, Water, Calcium Sulfate, Brown Rice, Wheat Gluten, Garbanzo Beans, Canola Oil, Nutritional Yeast Flakes, Sea Salt, Garlic Powder, Onion Powder, and Spices (Contains Soy. May contain traces of gluten, peanuts, and tree nuts.)
- Better Chew Southern-Style Fried Fish: Non-GMO Soybeans, Water, Calcium Sulfate, Corn Meal, Corn Flour, Soy Milk, Cayenne Pepper, Distilled Vinegar, Canola Oil, Nutritional Yeast Flakes, Seaweed, Kelp, Sea Salt, Garlic Powder, Onion Powder, and Spices
Keep all Better Chew proteins frozen until ready to use. Thaw prior to cooking for best results.
Our Better Chew proteins can last in the freezer up to 12 months, as will be reflected with the expiration date listed on each bag. Better Chew proteins should be used within 7 days of being thawed.
All Better Chew proteins should be either heated or cooked according to the instructions listed on each bag prior to consumption.
We welcome all feedback! Our egos are not a part of our recipes. Please send all feedback to hello@eatbetterchew.com.
If you’ve received your order and something is missing, incorrect, or just does not seem right, please contact our support team at hello@eatbetterchew.com.
We are always in the test kitchen! Staying true to our mission of democratizing access to healthy food, we strive to meet our customers and communities where they stand. That being said, we stand by our statement that our products are flavorful and fearless. We want our customers to feel that we are on this health journey with them by offering a healthier alternative to some of their favorite meals. Stay abreast of our seasonal product features by subscribing to our newsletter here or following us on any social media platform @BetterChew!
We are working on it! A low-sodium option of our products will be made available for purchase soon. Stay tuned!
Click this link to access our cooking instructions: BetterChewCookingInstructions
Yes! We are currently located in Whole Foods across the Northern California Region and other small independent grocers nation-wide. Find stores near you using the store locator on our Find Us page.
Yes, all of our products are 100% VEGAN! Any reference to animal protein is for context only.
In alignment with our mission to democratize the access of healthy foods, we have created the Better Chew Box service which allows us to bring our favorite Better Chew vegan proteins to your community via online purchase and delivery. Choose from a selection of Better Chew Products: Shredded “Steak,” Shredded “Chicken”, Fried “Chicken”, and more! Each box is packaged with care to ensure products stay at a safe temperature.
Currently, our products are available for purchase at Whole Foods Market locations in the Northern California and Southern Pacific regions, Las Vegas, Lake Tahoe, and some smaller natural grocery stores. Use the store locator on our Find Us page to find a store near you. If you are in the Oakland, CA area, visit our restaurant partners to experience house-made recipes featuring many of our plant-based products!
Please reach out through the form on our Contact page or send all inquiries/feedback to hello@eatbetterchew.com.
Please send all grocery and food service inquiries to sales@somethingbetterfoods.com. For all other inquiries please contact us at hello@eatbetterchew.com!
Currently, you cannot change your order once it has been placed.
The option to cancel an order once it has been placed is not available at this time. We are working to make this option available in the future.
Following food safety guidelines, we do not accept returns or exchanges of any kind.
